We ship to the UK, EU, Norway, and the EU. Standard delivery runs 3-5 working days within the UK, 5-9 days into mainland Europe. Norway and the EU may take a day or two longer depending on customs clearance. Orders are tracked from dispatch. Duties and import taxes are included in the price you see at checkout — no surprise charges when the package arrives.

Both tents carry a Limited Lifetime Warranty against manufacturing defects — stitching, pole failure, zip function, and waterproof seam tape. If something fails under normal use, bring it back or post it in. We assess it, repair it where we can, and replace components where we can't. What we won't cover is damage from improper mounting, overloading, or a roof rack that wasn't specced for the weight. — Darren H., Senior Tent Technician, 12 seasons in the field.

Yes. Unused, uninstalled tents can come back within 30 days for a full refund or exchange. Once a tent has been mounted and used, returns are assessed case by case — we're not going to refuse a reasonable conversation. Call or email before sending anything back so we can sort the logistics properly. The contact details are on our Contacts page.

That depends on your rack brand, crossbar profile, and how much load your roof is rated to carry. Our Fixed-Point Mount Kit fits most T-slot and channel-bar systems — Thule, Rhino-Rack, Front Runner, and similar. If you're unsure, send us your vehicle make, year, and rack system and we'll confirm the fit before you order. Getting this wrong is a real problem, so we'd rather spend five minutes checking than have you return the kit.

It's a 60mm closed-cell high-density foam, pre-cut to the tent floor and bonded with a non-slip base layer. It doesn't compress down for storage — the tent folds around it when closed. Honestly, that's the trade-off for the support it gives. If you want something that packs smaller, a thinner foam insert works, but most people who try the 60mm don't go back.

The Summit Down Bag 800 is filled with 800-fill-power hydrophobic goose down and rated to -8°C comfort. For shoulder-season use — early October in the Alps, late September in Scandinavia — it handles the cold well. At serious altitude or in sustained wet conditions, layer a merino liner inside. The shell is Pertex Quantum, which sheds light moisture, but it's not a waterproof bag. Keep it off the tent floor if condensation is running.

The Vestibule Annex fits the Cairn Softshell 3-Person directly — the connection points are built into that tent's ladder side. It does not attach to the Ridgeline Hardshell, which has a different entry geometry. We're working on a Hardshell-compatible annex but it's not available yet. If you need covered storage space with the Hardshell, a ground-level awning off the vehicle side is the practical answer for now.

After a wet trip, open the tent fully and let the canvas dry before you fold it down — mildew sets in fast if you pack it damp. Once a season, or when water stops beading on the outer, reproof with a quality DWR spray or wash-in treatment suited to canvas. Avoid harsh detergents. The poles and hinges benefit from a light wipe-down after any coastal or dusty trip. Five minutes of care after each outing will extend the life of the canvas by years.